luk4d Privacy Policy
When you create an account on luk4d, you provide your email and phone number. We collect information as you use our live-dealer tables, sportsbook, and other services so that we can process your payments, verify your identity, and operate our platform securely.
This page describes what we collect when you use luk4d and how we keep that data protected. We are transparent about who has access to your information, where it is stored, and what you can do if you want to update, review, or delete your data. Our privacy practice is built around the principle that your data belongs to you.
If you have questions about how we handle your information, our support team is available to help in English and Indonesian.
What we collect on luk4d
We collect your email and phone number when you register. Before your first deposit, we ask you to verify your identity by uploading a government-issued ID (KTP, passport, or driver's licence) and a recent selfie. We use this information to comply with local regulations and to prevent fraud on luk4d.
When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, or bank transfer to online payment, e-wallet, mobile banking, or local payment, we record the transaction details, amount, and timestamp. We also track your account activity—which games you access, how long you play, and when you log in. This data helps us monitor for suspicious activity and ensure fair play on luk4d.
We collect technical information about your device and network connection. This includes your device type, operating system, browser, and IP address. We use this information to diagnose technical issues, improve our service, and protect against abuse.
How we use your data on luk4d
We use your email and phone number to send you account notifications and confirmations. When you verify your identity, we store your ID document and selfie in a secure database for regulatory compliance. We will not share these documents with anyone outside luk4d unless required by law enforcement.
Transaction data helps us reconcile deposits and withdrawals, detect fraud, and respond to payment disputes. Account activity data allows us to monitor for unfair gaming practices such as collusion or bonus abuse. If we detect violations, we may restrict your access to luk4d.
Technical data is used to improve our platform's speed and reliability. We analyse device types and network patterns to understand how our service performs for users in Jakarta, Surabaya, Bandung, and other regions, especially during peak hours around events like Liga 1 or Piala AFF matches.
Third parties and data sharing on luk4d
Our payment processors—online payment, e-wallet, mobile banking, and your bank—receive your transaction details so they can complete deposits and withdrawals. These companies are bound by their own privacy policies and are required to protect your data.
We use cloud infrastructure hosted in multiple regions. Your account data may be stored on servers outside Indonesia. We encrypt your data in transit and at rest so that only luk4d staff with a legitimate need can access it.
If local authorities request your information for a legal investigation, we will comply with that request. We may also share limited data with fraud-prevention services and payment networks to detect and prevent financial crime.
Your rights on luk4d
You have the right to request a copy of all personal data we hold about you. You can also ask us to correct inaccurate information or delete your account and associated data. To exercise these rights, contact our support team with your account identifier and a clear request.
We will respond to your request within a standard processing window. If you ask us to delete your account, we will close it and remove your balance. Deletion requests may take longer if there are pending transactions or open disputes.
You also have the right to withdraw your consent for certain uses of your data. For example, you can opt out of marketing emails or additional analytics. However, we must retain some data for regulatory compliance and fraud prevention.
Cookies and tracking on luk4d
We use cookies to keep you logged in, remember your preferences, and measure how you use our platform. Most of these cookies are necessary for luk4d to function. Some are optional and used for analytics.
When you visit luk4d, your browser stores a session cookie that identifies your account. This cookie expires after you log out. We also store analytics cookies so we can understand which games and markets are most popular, and which pages help users get through account verification and deposits quickly.
You can control cookies through your browser settings. If you disable cookies, some features of luk4d may not work as intended. Third-party services such as analytics providers may also set cookies on our site.
Changes and contact on luk4d
We may update this privacy policy from time to time. If we make material changes, we will notify you by email at the address registered on your luk4d account. We will also post the updated policy on this page and update the effective date.
If you have questions about our privacy practices, believe your data has been misused, or want to exercise your rights, contact our support team. We are available via email and live chat in English and Indonesian. We aim to respond to privacy inquiries within standard business hours.
Our commitment is to handle your data responsibly, transparently, and securely throughout your time on luk4d. Your trust matters to us.